Help & FAQs

Got a question? We are here to help.

Product Availability

Manufacturing

Warehouse & Fulfillment

Payment Method

Shipping Service

Cancellation Policy

Limited Warranty

Returns & Refunds

Disclaimer

Sohnne + Affirm

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Help & FAQs

Product Availability

How do I know if the product is available?

When are you releasing new products?

Manufacturing

Where is Sohnne® furniture made?

Do you offer customizations or made-to-order options?

Why are Sohnne® prices more accessible than original designer brands?

What materials do you use in your products?

Warehouse & Fulfillment

Where is your warehouse located?

How does fulfillment work?

Payment Method

Which payment methods do you accept?

Is it safe to pay on your website?

Can I use buy-now-pay-later?

Is my personal and payment information stored?

How will I know if my payment went through?

Can I change my payment method after placing an order?

Shipping Service

What delivery services are available?

Which countries do you ship to?

How much does shipping cost?

How long will it take to receive my order?

Cancellation Policy

Can I cancel my order after placing it?

What fee applies if I cancel within 12 hours?

What if I cancel after 24 hours?

Can I cancel once my order has shipped?

Can I refuse delivery to cancel my order?

Can I cancel customized or made-to-order items?

Can I cancel bulk orders (5 or more items or orders above $5,000)?

Limited Warranty

What does the Sohnne® 5-Year International Warranty cover?

What is not included in the warranty?

How do I request warranty service if something goes wrong?

Returns & Refunds

How long is the return period?

What are the return conditions?

Can I return part of a set or bundled product?

What do I need to initiate a return?

What if I don't have an unboxing video?

How do I start a return?

Will I receive a full refund?

Are shipping fees refundable?

Who pays for return shipping?

When will I receive my refund?

What should I do if my item is damaged or defective?

Disclaimer

Is Sohnne® affiliated with any original designer or brand?

Are Sohnne® products exact replicas of original designs?

Can I rely on your product comparisons and pricing references?

Who owns the images and marketing materials on the Sohnne® website?

Sohnne + Affirm

Is the Affirm payment plan available for everyone?

Does Sohnne® charge a fee to use the Affirm payment plan?

Will my order be shipped before I have paid off my Affirm balance?

Still Need Help?

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Phone

Swatch Request

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